1. ACCEPTABLE USE
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You may provide links to our site provided that your site complies with the above and you discontinue any links immediately on request by us.
We do not take any responsibility and we are not liable for any damage caused through use of products or services purchased through this website or the unavailability of the site at any time, be it indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, interruption or the like).
3. DELIVERY OF GOODS & SERVICES
Goods are delivered as digital downloads via email immediately following purchase. Should you not receive our email within 10 minutes of purchase please first check your spam folder and then contact email@example.com, we will endeavour to respond to you as a priority. A history of your previous purchases will also be available within your user area and will allow repeat downloads where appropriate.
4. RETURNS, REFUNDS AND CANCELLATION POLICY
Payment for all appointments and sessions must be received 24 hours prior to the scheduled session. At least 24 hours notice must be given if you need to cancel or reschedule a One-on-one personal training appointment, and at least 12 hours notice must be given for Shared personal training. Failure to do so will result in you being charged 100% of the appointment value. Blocks of 10 One-on-one personal training or Shared personal training expire four months from the purchase date. All Pay as You Go sessions expire one month from the purchase date. The Fitting Rooms regrets that we cannot offer refunds although exceptions may be made in extenuating circumstances, at our own discretion.
In the rare circumstance that The Fitting Rooms has to cancel your session within the cancellation period (same as above) without a reasonable replacement session, The Fitting Rooms will credit you with a free session as compensation. Reasonable replacement is considered as a session at the same time as your booked session with a Fitting Rooms Personal Trainer.
5. PRIVACY & SECURITY POLICY
To enable us to provide an ongoing service to our clients, it is essential that we hold certain data. Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. The Fitting Rooms will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation. All data is held for a maximum of two years from the date of your last visit. If you would prefer your data to be deleted sooner than this, please contact us at firstname.lastname@example.org and we will arrange for this to be done immediately.
5.1. INFORMATION HELD
– Visit data: dates and times of visits to The Fitting Rooms. This data is also held in Mindbody.
– Contact history: We keep a full history of all email communications we have sent you. All service emails relating to the booking of sessions and your account information are automatically sent through our partner Mindbody. All other service and marketing emails are sent through MailChimp.
– Survey responses that you may have voluntarily provided. This data is held by SurveyMonkey.
– Training data: your weights or times for each exercise performed on each visit.
– Body Composition data: If you have requested your body compisition data to be taken we will store the acquired information which could include weight, height, body composition measurements and other sizing measurements.
Please be aware that your information may be used to send you details of our own services that we believe may be of interest to you. If at any point you would like to opt-out of receiving communications from us you can do so by clicking the unsubsribe button on any of our emails, or by contacting us directly on email@example.com.
We will never share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your prior consent.
5.4. OTHER WEBSITES
5.5. DATA ACCESS REQUESTS
You have the right to see what personal data we hold about you. Please email us on firstname.lastname@example.org to obtain a copy of the personal information The Fitting Rooms hold on you. Please note that we reserve the right to charge a fee of up to £10 for any such request.
6. THIRD PARTY LINKS & MERCHANDISE
In order to provide additional related content our website may contain embedded content, hyperlinks and coupons for various third-party advertisers and suppliers. We are not responsible for the content or products of these, or any, third-parties and consequently offer no warranties of any kind nor accept any liability whatsoever in relation to these sites, content or products. By their very nature third-parties are independent to ourselves and neither is able to make representations or legally binding commitments on behalf of the other. When redeeming a third-party coupon you may need to pay VAT or sales tax on the supplier’s website. This depends on the location of the supplier and on your own location and will be stated at the time of purchase.
All materials contained on the Web Site are Copyright of The fitting Rooms. All rights reserved. No person is authorised to use, copy or distribute any portion the website including related graphics. The Fitting Rooms and other trademarks and/or service marks (including logos and designs) found on the website are trademarks/service marks that identify The Fitting Rooms and the goods and/or services provided by The fitting Rooms. Such marks may not be used under any circumstances without the prior written authorisation of The Fitting Rooms.
12. EXCLUSION OF THIRD PARTY RIGHTS
13. ENTIRE AGREEMENT
14. LAW AND JURISDICTION
THE FITTING ROOMS
The Fitting Rooms is a business, registered in England and Wales.
1. REGISTERED COMPANY NAME
2. REGISTERED COMPANY NUMBER
3. REGISTERED COMPANY ADDRESS
7D Trinity Church Square, London, SE1 1HU
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